Guest Services Representative

People working in this trade promote, sell and book accommodation products and services.

What do Guest Services Representatives do on the job?

  • Make room reservations, register arriving guests, assign rooms, present statements of charges to departing guests and receive payment.
  • Answer inquiries regarding hotel services and registrations by letter, telephone and in person, and respond to guests’ complaints.
  • Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems.

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